How to handle 'New laptop request'

1) check if there is an approval of the manager

2) make tasks in Saul

a) Ask Felton to prepare a laptop

b) Register or update the device with Sheldon

c) Handover laptop

3) Give Felton the correct instructions: default language, what kind of device (normal laptop or something else).

4) React to the requester the ticket is being processed
5) Inform requester laptop is ready and schedule a pick-up moment
6) If desired keyboard is azurty in the GO, provide a separate keyboard

7) Check the label at the bottom of the laptop

8) Handout laptop
9) If applicable: return the old laptop

10) Register or update the devices with Sheldon
11) Close tasks
12) Close ticket